Shipping

Postage & packing for dispatch to addresses in New Zealand will be determined at the checkout and postage will be based on the then current standard NZ Post scale. If you are ordering from overseas you will be advised by Grandma's Place of the applicable postage cost upon our receipt of your order. We will await your confirmation and payment prior to filling the order.

All items are dispatched by standard NZ Post, Monday to Friday. Alternative methods such as Fast Post or couriers may be utilised on payment of the additional charges.

We are happy to combine items purchased at the same time. Packing and postage will be calculated automatically at the checkout by aggregating the weight of items being purchased.

For Customers Outside of New Zealand The Following Applies

Conversion Rates

If you are purchasing from outside New Zealand the actual conversion rate into your currency will be determined by the applicable bank rate charged by your credit company on the day the purchase is made. The actual conversion rate for your currency will be determined by your bank/credit card provider. Conversion rates are in no way determined by Grandma's Place.

Postage & Packaging

If you are ordering from overseas you will be advised by Grandma's Place of the applicable postage cost upon our receipt of your order. We will await your confirmation and payment prior to filling the order.

Customs

You may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from our store, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

By using this web site, you confirm that you are not breaching any local laws or regulations existing where you are at the time of your use or where you normally reside.

Returns

If you receive damaged or defective goods please contact us by email. We aim for 100% customer satisfaction and will work with you to resolve any problems that may have arisen.